How to Reschedule the CISA Exam

How to Reschedule the CISA Exam: CISA exam reschedule advice

Candidates for the Certified Information Systems Auditor certification sometimes need to reschedule the CISA exam. After all, things in life can come up and derail your plans. But as long as you’re still within your eligibility period to take the CISA exam, you can reschedule it with just a few easy steps.

Reasons to Reschedule a CISA Exam

After you have registered to take the CISA exam, paid the CISA fees, and scheduled your exam appointment, you might have to reschedule. But don’t fret because the process of rescheduling a CISA exam is easy.

Furthermore, the ISACA doesn’t ask about the reasons for rescheduling a CISA exam. You can reschedule for sickness, work or personal conflicts, or even because you don’t feel ready. However, you do need to keep these restrictions in mind:

  • You must reschedule your CISA exam at least 48 hours before your originally scheduled test appointment. Otherwise, if you reschedule less than 48 hours in advance, you’ll forfeit your registration fees. And then, you’ll have to pay those fees again to re-register for a new exam date.

Can you cancel a CISA exam?

Technically, ISACA doesn’t allow candidates to cancel a CISA exam. However, you CAN log into your ISACA profile and cancel your scheduled exam. But if you don’t immediately reschedule a new date within your 365-day eligibility period, you won’t receive a refund of your registration fees.

CISA Exam Dates

Before going over the steps to reschedule the CISA exam, though, let’s review the CISA exam dates. After all, if you’re going through the effort of an ISACA CISA exam reschedule, you’ll first need a new preferred exam date.

In the past, the CISA exam was only given 3 times every year. But just like many other certification exams, candidates can now take the CISA exam at any time thanks to online proctoring. However, in-person exams are also available at testing centers around the globe.

Scheduling your CISA exam

One of our partner sites has an entire article about CISA exam dates, but here’s a summary:

  • All in-person testing is coordinated through the company PSI Exams. If you go to the PSI Exams website, you can find testing centers near you. And then, you can select from the dates and times available at your chosen testing center.
  • However, if you prefer the convenience of online proctoring from your home or workplace, you’ll schedule your exam date from your online ISACA profile.

How to Reschedule the CISA Exam

To cancel and then reschedule the CISA exam, just follow these steps:

  1. First, go to and log into your ISACA profile.
  2. Second, click on the tab for “Certifications and CPE Management.”
  3. Then find your scheduled CISA exam date and click the “View Details” button.
  4. Finally, on the next screen, click the button for either “Reschedule” or “Cancel Schedule.” From there, simply follow the prompts.
  5. And after you cancel your exam appointment, you can also reschedule a new one if needed. On the final screen, you’ll find a “Schedule Exam” button before you log out. Once you click it, the platform will lead you through the process of selecting a new CISA exam date.

Most importantly, just keep in mind that in order to reschedule a CISA exam, you must first cancel your existing one. Of course, you must select a date that is still within your 365-day eligibility period.

CISA Reschedule Fees

Good news: If you reschedule your CISA exam within your 365-day eligibility period, then you don’t need to pay any additional reschedule fees. On the other hand, your pocketbook could be impacted for the following reasons:

  • If you cancel your CISA exam and don’t reschedule it during your 365-day period, you’ll lose your registration fees. And then, if you decide later that you want to sit for the CISA exam, you’ll have to repay those registration fees.
  • Furthermore, if you don’t reschedule within at least 48 hours in advance of your existing CISA exam date, you’ll also lose your registration fees.
  • And if you just flat-out cancel (without rescheduling), you won’t receive any sort of refund on fees you’ve already paid. That is, all CISA exam fees are non-refundable and non-transferable.

How to Avoid Rescheduling Your CISA Exam

In the end, CISA candidates often reschedule their exams because they don’t feel prepared. And they often don’t feel confident because they haven’t used the right tools to study.

Subsequently, the best way to prepare for the CISA exam is to use a comprehensive CISA course. This way, you’ll feel confident that you’ve studied the right information to get a passing CISA score. For example, our top two picks for CISA review are Certified Information Security and Surgent CISA.

CISA exam review

First of all, CISA SuperReview Certified Information Security from expert Allen Keele is a popular option. To start, it’s the only full CISA review course with video lectures. Furthermore, it includes over 900 practice questions and full-length, timed exam simulations. And even more importantly, Allen provides all content support himself. In fact, users even have access to one-on-one telephone mentoring with Allen. That kind of personal support can be critical to help you pass the CISA exam.

cisa superreview

Of course, Surgent CISA Review is another good choice for CISA review. This top-notch course comes complete with over 1,020 questions with answer explanations, textbooks aligned to the CISA content specification outlines, and unlimited practice exams. Plus, the courses use adaptive learning technology to help you study more efficiently. Moreover, Surgent’s proprietary ReadySCORE feedback lets you know when you’re ready to pass based on your practice exam performance.

surgent cisa review

Final Words

So if you need to reschedule the CISA exam, don’t worry. As long as you’re still within your 365-day period of eligibility, you just need to reschedule within your online ISACA dashboard. And if you’re rescheduling because you’re not ready to take the exam yet, find some help from the best CISA review courses.

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